I like to keep the vibe on my blog lite and fun but had an experience last week I want to share with you!
My family has been a huge fan of Domino's since I was a little girl. In fact my first dogs name was Domino! I love the option to order online, track my pizza, and then hubs picks up our pizza order on the way home. We order EVERY Tuesday or Wednesday, just like clockwork. On Feb 28, I place an order for $25.95. The order was a carryout and my husband specifically placed a 0 in the tip line. Then last week after going through balancing my check book, I noticed a charge from Domino's for $30.95. This was a red flag for me. So after pulling the receipt. Yes, I keep them all. One of the many quirks I still do ~ after years of owning our own business. They overcharged me $5.
I called the store and was instructed to come in the next day to speak to the manager. When I arrived, I was told "Brittany" would be over in just a second. I stood at the counter waiting. During this time, I could see her making pizza after pizza ~ 9 in total. Then she walked passed me at the counter, grabs a scale, walks past me again, without speaking and goes to fill the cheese machine. I couldn't believe a manager would ignore a customer, especially one who was there due to an overcharge. Then to my disbelief, she started making pizzas again. Finally she comes over, asks for my phone number, hands me $5, and states she will have her district manager contact me. She offered a half sarcastic "I'm sorry" and that was IT!!
Little did she know, I was tweeting to Dominos on Twitter while I was waiting. I did receive a quick and polite response stating the issue was sent to the store owner who would follow up with in 3 days. I haven't heard anything at all from the owner. I'm upset that $5 was taken from my bank account, essential this is stealing regardless of the amount. I also wonder how many other customers had this happen, that didn't realize the difference in the charges on their bank account. As much as I LOVE Dominos pizza I will find another place to take my business. Have you ever had this happen to you?